Business Line

Business Line User Guide

For information on how to forward calls from your Business Line to another number, check this quick reference guide.

Business Line Feature Access Codes

Our Business Line is designed for use over the nbn® using fibre technology instead of the copper PSTN network. Business Line allows you to replace a copper PSTN service while continuing to use your existing telephone handsets and nbn® compatible EFTPOS terminals, fax machines and HiCAPS terminals.

Our Business Line service is available to our existing and new business customers where nbn® or alternative fibre connections are available. If you have been notified that your existing copper services are due to be disconnected in the future, then please call the Commander Business Line team on 1300 478 828 to discuss the migration from your existing copper service to your Business Line service, delivered over the new nbn® connection.

Instead of connecting your telephone devices (compatible phone, fax, EFTPOS, HICAPS) to a telephony line (copper-based service), you can now physically connect these devices to the ports on a Commander-supplied modem or Analogue Telephone Adapter (ATA). Our CBusiness Line service will carry your calls over the nbn® or other fibre network.

Commander Business Line delivers similar capability as the PSTN service, plus the added benefits of running over the new, state of the art and reliable nbn® fibre optic service. Business Line will soon be able to provide exciting new features that your old PSTN service could not deliver.

We’ll let you know when your Business Line service is ready so you can physically move your phone services from the copper telephone line connection to the Commander-supplied modem or Analogue Telephone Adapter (ATA). 

We offer a wide range of plans as you consider your migration across to the nbn® connections including Business Phone and Business Line. Please check the website plan details or you can discuss the options by calling Commander on 1300 525 698.

The nbn® connection box or NTD (Network Termination Device) is your new connection point to the nbn®. nbn® technicians will install this in your premises when you purchase our Business Line service. 

In order for Business Line to work you will need our Commander Business Modem which has 1 Voice port, if additional lines are needed you can purchase our ATA.

Yes. At your request, we can transfer existing business phone numbers from most providers to Business Line on the nbn®.

Yes, you can. With your authority, we will move your existing numbers across from your existing service provider to your new Business Line service. This is called a 'number port' or 'number transfer'. Once completed, your numbers will be available through Commander on the nbn® network.  The phone services will be terminated onto the Commander Business Modem or the ATA. We will advise you.

There are two types of number transfers. Category A Simple, one number ports are called "Category A" and can be completed in approximately 5 to 10 business days. Category C ports are complex, multi-line ports and typically take 10-35 business days. All ports rely on the existing service provider to comply with these targets that are set for the industry. This does not take into account the time to install the underlying infrastructure, for example, the NTD.

The nbn® supplied NTD is powered from your premises power. You will be asked by the nbn® technician to supply a power point in your premises where the nbn® technician can connect the NTD. The NTD can also have battery backup to power the two voice ports in the case of power failure in which case it is designed to operate for a limited time without mains power. In the event you do not have a working battery, emergency calls cannot be made using the Service during a power outage.

It is your responsibility to maintain the battery and ensure that it is working correctly.

Yes, you can. Your existing analogue phones can be connected to the Commander Business Modem or the ATA (we will advise you which port to connect your service to), and the Business Line service will take care of the rest.

Yes, you can. The cordless phone's base station can be plugged into the Commander Business Modem or the ATA, just like any other telephone device.

Business Line Guide

• Business Line User Guide
• TP Link VX420 Quick Start User Guide
• AR129 Quick Start User Guides
• MP264 Quick Start User Guides
• ATA 302 Quick Start Guide
• ATA 508 Quick Start Guide (end of life)

Preparing for your Business Line Service

• nbn® Readiness Assessment Checklist
• nbn® Coverage Areas

Your Commander Business Bill Explained

• Bill Explainer